{"page":{"id":306,"title":"About Us","handle":"about-us","url":"https://pearltee.com/about-us/","body_html":"<p class=\"policy-updated\">Last updated: <time datetime=\"2026-10-02\">October 2, 2026</time></p>\n<p>Pearltee is an online store for original graphic T-shirts. We keep things simple on purpose: one product we care about, the T-shirt; designs that make people smile, remember something or start a conversation; and a size run from S all the way to 5XL so nobody in the family, the team or the group chat gets left out. We ship from the United States to customers in the United States, Canada, Australia and New Zealand, and shipping is free to all four.</p>\n<section class=\"policy-summary\">\n<h2>Pearltee in brief</h2>\n<ul>\n<li><strong>What we sell:</strong> original graphic T-shirts on a unisex cut.</li>\n<li><strong>Sizes:</strong> S, M, L, XL, 2XL, 3XL, 4XL and 5XL for every design.</li>\n<li><strong>Where we ship:</strong> the US, Canada, Australia and New Zealand, free on every order.</li>\n<li><strong>Our promise:</strong> 60 days to return or exchange, refunds within 7 calendar days of approval, and a reply to every email within 1 business day.</li>\n<li><strong>Who we are:</strong> Pearltee, 1863 Barclay St, Maplewood, MN 55109, United States.</li>\n</ul>\n</section>\n<h2>Why T-shirts, and why graphics</h2>\n<p>A T-shirt is the most democratic piece of clothing there is. Almost everyone owns one, almost everyone has a favourite, and the best ones are rarely the plainest. They are the shirt with the joke your friends quote back to you, the faded sunset from a road trip, the cat that looks exactly like yours, the band-practice in-joke, the matching shirts from a reunion that still come out every summer. A good graphic turns a basic garment into something personal.</p>\n<p>That is the space Pearltee works in. We are not trying to be a fashion label with a new collection every season, and we are not a marketplace with millions of listings to scroll through. We focus on a curated range of designs that are fun to wear and easy to give, printed on a dependable everyday T-shirt.</p>\n<h2>What you will find in the shop</h2>\n<p>Designs are grouped by the occasions and interests people actually shop for:</p>\n<ul>\n<li><a href=\"/product-category/funny-t-shirts/\">Funny</a>: puns, one-liners and everyday humour.</li>\n<li><a href=\"/product-category/vintage-retro-t-shirts/\">Vintage &amp; Retro</a>: faded palettes, sunset stripes and old-school type.</li>\n<li><a href=\"/product-category/animal-t-shirts/\">Animals</a>: pets, birds and wild things for animal people.</li>\n<li><a href=\"/product-category/music-t-shirts/\">Music</a>: instruments, vinyl and listening-room humour, all original artwork.</li>\n<li><a href=\"/product-category/sports-t-shirts/\">Sports</a>: sideline life, weekend leagues and game-day spirit, without league logos.</li>\n<li><a href=\"/product-category/holiday-t-shirts/\">Holidays</a>: Halloween, Christmas and the celebrations in between.</li>\n<li><a href=\"/product-category/family-occasion-t-shirts/\">Family &amp; Occasions</a>: reunions, birthdays, new parents and road trips.</li>\n<li><a href=\"/product-category/outdoor-t-shirts/\">Outdoors</a>: campfires, lakes, trails and starry skies.</li>\n</ul>\n<p>You can browse everything in one place on our <a href=\"/shop/\">Shop</a> page. New designs are added to these categories over time.</p>\n<h2>A size run that includes everyone</h2>\n<p>The most common frustration we hear about graphic tees is simple: the fun designs stop at XL, or 2XL if you are lucky. Pearltee offers every design in eight sizes, from S to 5XL, on the same unisex cut. That matters in two ways. Big-and-tall customers get the same choice of designs as everyone else, rather than a short list of plain basics. And groups can finally order one design for everybody, from the teenager in S to the uncle in 5XL, without anyone wearing a different shirt in the photos.</p>\n<p>Because one cut covers the whole range, we publish real garment measurements for every size in our <a href=\"/size-guide/\">Size Guide</a>, in inches and centimeters. We would rather you spend two minutes with a tape measure than guess.</p>\n<h2>How we choose designs</h2>\n<p>Every design in the range is either created for Pearltee or used under a licence that allows it to be printed and sold on apparel. Before a design is added, we ask a few questions. Is it original, or does it borrow someone else&#8217;s characters, logos or famous names? Is the joke still funny on the tenth wear, not just the first? Will the artwork read clearly on a shirt at a normal viewing distance? Does it work across the size range, from S to 5XL? Designs that do not pass are not added.</p>\n<p>We do not sell official merchandise for bands, teams, films or brands, and our category names describe themes rather than affiliations. If you ever believe a design crosses a line, our <a href=\"/intellectual-property-policy/\">Intellectual Property Policy</a> explains how to tell us, and we take every report seriously.</p>\n<h2>How orders are handled</h2>\n<p>When you order, we check each shirt against your order before it is packed, design by design and size by size. Group orders get extra attention, because a 3XL mixed up with an XL is exactly the kind of mistake that spoils a reunion photo. Orders are packed within 1–3 business days and shipped from the USA with tracking, and the carrier usually needs 3–7 business days after that. You will find the full timetable on our <a href=\"/shipping-delivery/\">Shipping &amp; Delivery</a> page.</p>\n<h2>Our customer promise</h2>\n<p>Buying clothes online should not feel like a gamble, so our policies are written to take the risk out of trying a shirt:</p>\n<ul>\n<li><strong>60 days to change your mind.</strong> Return or exchange any shirt within 60 days of delivery, for any reason. See <a href=\"/returns-exchanges-policy/\">Returns &amp; Exchanges</a>.</li>\n<li><strong>Fast refunds.</strong> Once a refund is approved, it reaches your original payment method within 7 calendar days. See our <a href=\"/refund-policy/\">Refund Policy</a>.</li>\n<li><strong>Our mistakes are on us.</strong> Damaged, faulty or wrong shirts are replaced or refunded in full, usually without you sending anything back.</li>\n<li><strong>Free shipping, no minimum.</strong> To every address in our four delivery countries.</li>\n<li><strong>Real replies.</strong> A person answers every email within 1 business day.</li>\n<li><strong>No surprise fees.</strong> No restocking fees, no refund-processing fees, and prices shown in US dollars before you pay.</li>\n</ul>\n<h2>Built for gifting</h2>\n<p>A graphic tee is one of the easiest gifts to get right, as long as the size works. That is why we make gifting simple. You can send an order straight to the recipient&#8217;s address, and gift recipients can arrange a size exchange themselves within 60 days of delivery, without involving you. If you are planning around a birthday, Halloween or Christmas, our shipping page explains how much time to allow for each country, and our team will happily tell you whether a date looks realistic.</p>\n<h2>Made for group orders</h2>\n<p>Family reunions, bachelor and bachelorette weekends, fundraiser walks, team weekends and holiday photos all have one thing in common: lots of people who need the same shirt in different sizes. One design across S to 5XL makes Pearltee a natural fit. Collect everyone&#8217;s sizes, check them against the Size Guide, and place one order so the shirts are packed and shipped together. If something needs correcting within 24 hours of ordering, our <a href=\"/cancel-change-order/\">Cancel or Change an Order</a> page explains how.</p>\n<h2>Three ways people shop with us</h2>\n<p><strong>The everyday favourite.</strong> Someone finds a design that sounds exactly like them, checks the Size Guide against the T-shirt they wear most, and orders one shirt for themselves. If the fit is not quite right, they swap the size within 60 days.</p>\n<p><strong>The group organiser.</strong> One person collects sizes from a whole family or team, from S to 5XL, and places a single order so everything arrives together. If someone&#8217;s size changes in the first 24 hours, one email fixes it before the parcel ships.</p>\n<p><strong>The gift giver.</strong> A friend in Toronto loves vintage designs, so a retro shirt goes straight to her address with no prices on the packing slip. If the size misses, she arranges the exchange herself.</p>\n<h2>Choosing a design for someone else</h2>\n<p>Think about what they talk about most, not just what you like: their pet, their weekend hobby, the music they play in the car, the joke the family never lets go. Our categories make that easier to browse. If you are torn between two designs, pick the one that suits the occasion, such as a holiday design for a seasonal gift and an everyday design for a birthday, and remember that the recipient can exchange the size within 60 days.</p>\n<h2>Looking after your shirt</h2>\n<p>A printed T-shirt lasts longest with a little care. Turn it inside out, wash it cold with similar colours, tumble dry on low or hang it to dry, and never iron directly over the print. Avoid bleach and fabric softener on the graphic. High dryer heat is the most common reason prints fade and shirts feel smaller over time. If a print fails within 60 days despite normal care, that is a defect, and we will replace or refund the shirt.</p>\n<h2>Where we ship, and why only four countries</h2>\n<p>We currently ship to the United States, Canada, Australia and New Zealand. Keeping our delivery area focused lets us offer free shipping on every order and support every customer with the same policies, in the same language and the same currency. Customers in Canada, Australia and New Zealand should know that orders ship from the USA, so their country may charge import duties or taxes on arrival. We would love to reach more countries over time; if you would like Pearltee in yours, tell us.</p>\n<h2>Paying with confidence</h2>\n<p>Prices are shown in US dollars, and the total, including free shipping and any tax, is displayed before you pay. Payments are processed by secure payment providers, so Pearltee never sees or stores your full card number, and we never ask for payment details by email. The options available for your order are always shown at checkout; our <a href=\"/payment-methods/\">Payment Methods</a> page explains how paying works.</p>\n<h2>Your privacy</h2>\n<p>We collect only the information we need to sell you a shirt, deliver it and help you afterwards. We do not sell personal information, we do not run third-party advertising trackers on the site, and you can ask us to show, correct or delete your data at any time. The details are in our <a href=\"/privacy-policy/\">Privacy Policy</a>.</p>\n<h2>What we will not do</h2>\n<p>Honesty is part of the product. We will not show fake reviews or ratings, invent countdown timers or &#8220;only 2 left&#8221; warnings that are not true, display payment logos for methods we do not offer, or claim awards and certifications we do not have. If a shirt has a problem, we will say so and fix it. If a delivery is going to be late because of a carrier delay we know about, we will tell you rather than wait for you to ask.</p>\n<h2>What comes next</h2>\n<p>Pearltee is growing one design at a time. We plan to keep adding designs to every category, and we listen closely to what customers ask for: new themes, new occasions and, one day, perhaps new colours and new countries. Every suggestion that reaches our inbox is read, and the most requested ideas shape what we add next.</p>\n<h2>Get in touch</h2>\n<p>Questions, ideas for designs, feedback about the site or a group order you would like to plan? Email <a href=\"mailto:support@pearltee.com\">support@pearltee.com</a>, open a ticket through <a href=\"/submit-ticket/\">Submit a Ticket</a>, or visit <a href=\"/contact-us/\">Contact Us</a>. For quick answers, our <a href=\"/faqs/\">FAQs</a> and <a href=\"/help-center/\">Help Center</a> are open around the clock. Business name: Pearltee. Address: 1863 Barclay St, Maplewood, MN 55109, United States.</p>\n","visible_characters":10266,"meta_description":"Meet Pearltee: an online store for original graphic T-shirts in sizes S to 5XL, shipped from the USA to the US, Canada, Australia and New Zealand for free.","parent":null,"published_at":"2026-10-02T11:51:15+00:00","updated_at":"2026-10-02T11:51:15+00:00"}}