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\nHere are straight answers to the questions Pearltee customers ask most, grouped by topic. Every answer uses the same numbers as our policies, and links to the page with the full details. Can’t find your question? Email support@pearltee.com and we will answer within 1 business day.
\nChoose a design, pick a size from S to 5XL, add it to your cart and go to checkout. Enter your email, billing details and a shipping address in the United States, Canada, Australia or New Zealand, choose one of the payment options shown and confirm. You will receive an order confirmation email with your order number straight away.
\nNo. You can check out as a guest. An account simply saves your addresses and keeps your order history in one place, which is handy if you order often or buy for groups.
\nCheck your spam, junk and promotions folders first. If it is not there, the email address may have been mistyped at checkout. Write to us with your name, the shipping address and roughly when you ordered, and we will find the order and resend the confirmation.
\nYes, within 24 hours of placing it, as long as it has not shipped. You can change sizes, designs, quantities or the address, or cancel completely for a full refund. Email us with “Cancel” or “Change” and your order number; the steps are on Cancel or Change an Order.
\nAbsolutely, and it is one of the most popular ways to shop with us. Add each size to the cart separately in one order so the shirts are packed and shipped together. Ask everyone to check the Size Guide first to avoid exchanges later.
\nYes, if you tell us before the parcel ships. Reply to your confirmation email or write to us with the order number and the correct address, including any unit or apartment number, and we will update the label free of charge. After shipping, we can only ask the carrier to redirect it.
\nWithin 24 hours of ordering, and before it ships, yes. Tell us the design and size you want to add, and we will send you a simple way to pay the difference so both items travel in the same parcel.
\nThe United States, Canada, Australia and New Zealand. Orders ship from the USA. Checkout only offers shipping to addresses in those four countries.
\nNothing. Shipping is free on every order to all four countries, with no minimum spend and no code needed.
\nWe pack orders within 1–3 business days, and carriers usually need 3–7 business days after that, so most orders arrive within 4–10 business days. These are estimates, not guarantees; busy holiday periods and customs checks can add time. Full details are on Shipping & Delivery.
\nWhen your order ships we email you a tracking number and a link to the carrier’s tracking page. You can also use our Order Tracking page with your order number and email address. The first tracking scan can take 24 to 48 hours to appear.
\nOrders to the United States have no import duties. Orders to Canada, Australia and New Zealand ship from the USA and may be charged import duties or taxes by the destination country on arrival. Those charges are set by that country and paid by the recipient if they apply.
\nIf tracking has not moved for 7 business days, or the parcel has not arrived 7 business days after the latest estimated date, contact us. We open an investigation with the carrier, and if the parcel is confirmed lost or not found within 5 business days, we send a replacement or refund you in full.
\nCheck around your door, mailbox, parcel lockers and building mailroom, and ask neighbours or household members; delivered parcels sometimes appear a day later. If it is still missing, write to us within 60 days of the delivery date and we will work through it with the carrier.
\nYou can return or exchange any Pearltee product within 60 days of delivery, for any reason. Change-of-mind returns should be unworn and unwashed. There are no restocking fees. See our Returns & Exchanges Policy for the steps.
\nIf the shirt arrived damaged or defective, or we sent the wrong design or size, return shipping is free and often you do not need to send anything back. For change-of-mind returns and size exchanges, you pay to send the shirt to us, and we pay to ship any exchange shirt to you.
\nEmail us with your order number and the size you need. We reply within 1 business day with instructions, you post the shirt back within 14 days, and we ship the new size as soon as the return is on its way or arrives. If the size you need is out of stock, we offer another design or a full refund.
\nOnce a refund is approved, after your return is inspected, a photo claim is accepted or a cancellation is confirmed, the money reaches your original payment method within 7 calendar days. We inspect returned shirts within 2 business days of receiving them. See our Refund Policy.
\nEmail a few clear photos of the problem and the size label within 60 days of delivery. We send a free replacement or a full refund, and in most cases you keep the faulty shirt rather than posting it back.
\nYes. The recipient can contact us with the order number from the packing slip, or the buyer’s name, and arrange a size exchange within 60 days of delivery. Refunds go back to the person who paid unless they agree to store credit for the recipient.
\nEvery design comes in S, M, L, XL, 2XL, 3XL, 4XL and 5XL on a unisex cut. Our Size Guide lists chest and length measurements for each size in inches and centimeters.
\nLay a T-shirt that fits you well flat, measure across the chest just below the arms and from the shoulder to the hem, and compare with our chart. If you are between sizes, choose the larger one for a relaxed fit or the smaller one for a closer fit.
\nYes. It has a straight body rather than a tapered waist. If you usually prefer a fitted women’s T-shirt, consider going one size down from your usual unisex size after checking the chest measurement.
\nNo. Pearltee designs are original or properly licensed, and we do not sell official band, team, film or brand merchandise. Our categories, such as Music or Sports, describe the theme of a design.
\nTurn it inside out, wash cold with similar colours, tumble dry on low or hang to dry, and do not iron directly over the print. Avoid bleach and fabric softener on the printed area. High dryer heat is the main reason prints fade and shirts feel smaller over time.
\nWe work hard to show each design accurately, but screens display colours differently and printed ink on fabric can look slightly different in person. If a shirt is clearly different from its product page, that counts as “not as described” and is covered in full by our Refund Policy.
\nYes. Enter the recipient’s name and address as the shipping address at checkout. Our packing slips do not show prices, and the recipient can arrange a size exchange within 60 days of delivery if needed.
\nAllow at least the full estimate of 4–10 business days, and more in November and December, when carriers in all four countries are busiest. For Australia and New Zealand, ordering two weeks or more ahead of an important date is a safe habit.
\nCollect everyone’s size before you order, ask each person to check our Size Guide against a T-shirt they own, and place one order with all sizes. If you notice a mistake within 24 hours, we can still change it before shipping.
\nWrite your message in the order notes field at checkout, then email us with your order number. We will reply to confirm whether the message can be included with that parcel before it ships.
\nThe payment options available for your order are shown at checkout before you pay. Our Payment Methods page explains how paying works and will list each option by name once it is live.
\nAll prices are in US dollars (USD). If your card is in another currency, your bank converts the amount and may add a foreign transaction fee, which is set by your bank.
\nYes. The whole site uses an encrypted HTTPS connection, and payments are processed by secure payment providers, so Pearltee never sees or stores your full card number. We will never ask for card details by email.
\nCheck that the billing address and card details match what your bank has on file, try another payment option at checkout, or ask your bank to approve the payment. A failed payment does not create an order, so you will not be charged twice by trying again.
\nUse the “Lost your password?” link on the My Account page and follow the email we send. If the email does not arrive, check your spam folder or contact us.
\nNo. We use your information to process and deliver orders and to support you, and we share it only with the service providers that help us do that. Our Privacy Policy explains everything, including how to access or delete your data.
\nEmail support@pearltee.com or use Submit a Ticket. We reply within 1 business day. Include your order number if your question is about an order.
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