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\nWelcome to the Pearltee Help Center. Whatever you need, whether that is finding a parcel, choosing between 2XL and 3XL, swapping a size or checking when a refund will land, this page points you to the right answer in as few clicks as possible. Each topic below has a short summary with the key numbers and links to the page with every detail. If you would rather talk to a person, email support@pearltee.com and we will reply within 1 business day.
\nPlacing an order takes a couple of minutes: pick a design and a size, add it to the cart, and check out with a shipping address in one of our four delivery countries. You do not need an account. Your order confirmation email, with the order number, arrives straight away; keep it, because the order number is the key to every support request.
\nEvery order ships free to the United States, Canada, Australia and New Zealand, with no minimum spend. Orders ship from the USA. We pack within 1–3 business days and carriers usually take 3–7 business days, so most orders arrive within 4–10 business days. Parcels to Canada, Australia and New Zealand may be charged import duties or taxes by the destination country.
\nYou can return or exchange any Pearltee shirt within 60 days of delivery, for any reason. Size exchanges are the most common request: you send the shirt back, we ship the new size at our cost. If a shirt arrives damaged, faulty or not what you ordered, everything is on us, and usually you do not need to send anything back.
\nOnce a refund is approved, after your return passes inspection, your photo claim is accepted or your cancellation is confirmed, the money reaches your original payment method within 7 calendar days. There are no restocking or processing fees. Damaged, defective, wrong, lost and cancelled-before-shipping orders are refunded in full.
\nPrices are in US dollars. The payment options available for your order are shown at checkout before you pay, and payments are processed by secure payment providers, so we never see or store your full card number. Your payment is taken when you place the order; a failed payment creates no order and no charge.
\nPearltee sells original graphic T-shirts in a unisex cut, sized S to 5XL. Designs are grouped by theme: Funny, Vintage & Retro, Animals, Music, Sports, Holidays, Family & Occasions and Outdoors. We do not sell official band, team or brand merchandise.
\nAn account saves your addresses and order history, but you can always check out as a guest. Use “Lost your password?” on the account page to reset a password. We do not sell personal information, and you can ask us to show, correct or delete your data at any time.
\n| Situation | \nWhat to do | \nHow fast | \n
|---|---|---|
| Ordered the wrong size a few minutes ago | \nEmail “Change” with your order number | \nFree if within 24 hours and not shipped | \n
| Shirt arrived and does not fit | \nStart a size exchange | \nWithin 60 days of delivery | \n
| Print smudged, cracked or misaligned | \nEmail photos of the problem and the size label | \nReplacement or full refund, usually no return needed | \n
| Parcel stuck in tracking | \nContact us after 7 business days without movement | \nInvestigation up to 5 business days, then replace or refund | \n
| Tracking says delivered, nothing there | \nCheck around the property and with neighbours, then email us | \nWithin 60 days of the delivery date | \n
| Waiting for a refund | \nCheck your statement after 7 calendar days from approval | \nWe send the refund reference if it is missing | \n
| Need a size for a gift | \nMeasure one of their T-shirts and compare with the Size Guide | \nRecipient can exchange within 60 days | \n
Birthdays, Halloween parties, family reunions and Christmas photos all have fixed dates. Allow the full 4–10 business day estimate, plus extra time in November and December, and a little more for Australia and New Zealand, which are our longest routes. If your date is close, email us before ordering with the delivery country and the date; we will give you an honest answer about whether it is realistic.
\nOne design in many sizes is what Pearltee does best. Ask everyone in the group to check the Size Guide against a T-shirt they own, collect the sizes, and place one order. If you need help confirming availability for a large group, use the “Group or event order” topic on Submit a Ticket.
\nPearltee ships from the USA, so international orders cross a border on the way to you. Shipping is still free and every policy applies to you exactly as it does to US customers: the same 60-day return window, the same 7-day refund timeline and the same 24-hour change window. Three things are worth knowing. First, your country may charge import duties or taxes on arrival, which are paid by the recipient. Second, tracking may switch to a local carrier after customs; the same tracking number usually keeps working. Third, change-of-mind returns go back to the USA, so international postage can cost more than a domestic return. Measuring a T-shirt you own before ordering is the best way to avoid that.
\nIf something on the site is not working as expected, these steps solve most problems:
\nPearltee will never ask for your card number, security code, banking password or a one-time code by email, text or phone, and we never ask for payment through gift cards, wire transfers or links sent by text message. Payments happen only at checkout on pearltee.com. If you receive a suspicious message that uses our name, do not click any links; forward it to support@pearltee.com so we can warn other customers.
\nWith those five things in your first email, most requests are solved in a single reply. If you are missing one of them, write to us anyway; we would always rather help early than have you wait while you search for an old email.
\nEmail support@pearltee.com with your order number and your question, or choose a topic on Submit a Ticket to send an email with the subject already filled in. A person reads every message, and we reply within 1 business day, Monday to Friday, excluding public holidays.
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