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\nPearltee ships graphic T-shirts from the United States to customers in the United States, Canada, Australia and New Zealand, and shipping is free on every order to those four countries. This page walks through what happens after you click “Place order”: how long we take to pack your shirts, how long the carrier usually needs, how tracking works, what to do if an address is wrong, and how we handle parcels that are late, lost or damaged. If anything here is unclear, write to support@pearltee.com and a real person will answer within 1 business day.
\nWe currently deliver to four countries: the United States, Canada, Australia and New Zealand. Orders are shipped from the USA. The checkout only offers a shipping option for addresses in those countries; if you enter an address anywhere else, no shipping method will appear and the order cannot be completed. That is deliberate. We would rather be upfront than accept an order we cannot deliver properly.
\nWithin those countries we deliver to homes, apartments and business addresses. If you want a parcel sent to your workplace, add the company name to the address so the carrier can find the right reception desk. Some remote areas, islands and rural routes take a little longer than the estimates below; the carrier’s tracking page will show the latest expected date.
\nLive outside our four countries and still want a Pearltee shirt? Send us a note through the Contact Us page. We cannot promise anything yet, but we read every request and it helps us decide where to ship next.
\nNothing. Shipping is free on every order to all four destination countries, whether you buy one T-shirt or a stack of twelve for a family reunion. There is no order minimum, no free-shipping threshold to reach and no code to enter. The shipping line at checkout will show “Free shipping” and $0.00 before you pay.
\nPrices on Pearltee are in US dollars (USD). Free shipping covers the delivery itself; it does not cover import duties or taxes that another country may charge when a parcel crosses the border. Those are explained in section 9.
\nYour delivery time is made of two parts: the time we need to check and pack your order (processing), and the time the carrier needs to bring it to your door (transit).
\n| Destination | \nShipping method | \nCost | \nProcessing | \nTransit after shipping | \nEstimated total | \n
|---|---|---|---|---|---|
| United States | \nFree shipping | \n$0.00 | \n1–3 business days | \n3–7 business days | \n4–10 business days | \n
| Canada | \nFree shipping | \n$0.00 | \n1–3 business days | \n3–7 business days | \n4–10 business days | \n
| Australia | \nFree shipping | \n$0.00 | \n1–3 business days | \n3–7 business days | \n4–10 business days | \n
| New Zealand | \nFree shipping | \n$0.00 | \n1–3 business days | \n3–7 business days | \n4–10 business days | \n
Business days run Monday to Friday and exclude public holidays. An order placed late on a Friday night therefore starts processing on Monday. These are estimates based on normal carrier performance, not guaranteed delivery dates. Weather, customs checks and peak seasons can add time, and international parcels in particular can pause for a day or two while they clear the border.
\nGraphic tees are often bought for something specific: a birthday dinner, a Halloween party, a Christmas photo, a team weekend. Plan with the total estimate in mind, not just the transit time. For example, if you want matching shirts for a family gathering in Auckland on a Saturday, count back at least ten business days from the event and add a few extra days in November and December, when carriers in every country are at their busiest. If the date is close, email us before you order and we will tell you honestly whether it looks realistic.
\nOnce your payment is confirmed, you receive an order confirmation email with your order number. During processing we check each item against your order, including the design and every size you selected, fold the shirts and pack them for the trip. Group orders with several sizes are checked size by size, because a 3XL accidentally swapped for an XL is exactly the kind of mistake we want to catch before it leaves us.
\nWhen the parcel is handed to the carrier, we send a second email with the tracking number and a link to the carrier’s tracking page. If you have not seen that email within three business days of ordering, look in your spam or promotions folder first, then contact us with your order number and we will check what is happening.
\nThe tracking link in your shipping email is the fastest way to see where your shirts are. It can take 24 to 48 hours after the label is created for the first scan to appear, so “label created” with no movement on day one is normal. You can also look up your order on our Order Tracking page with your order number and the email address you used at checkout.
\nInternational parcels often change hands between carriers, so the tracking page may show a different company name once your parcel arrives in Canada, Australia or New Zealand. The same tracking number usually keeps working; if it stops updating after a handover, tell us and we will find the local reference for you.
\nMost delivery problems start with a small address slip. Before you pay, check the recipient’s full name, street number, apartment, suite or unit number, city, state, province or region, and the ZIP or postal code. Browsers sometimes autofill an old address, so it is worth a second look if you have moved recently.
\nSpotted a mistake after ordering? Email us straight away. Until the parcel is handed to the carrier we can correct the address for free, and our Cancel or Change an Order page explains the 24-hour window for changes. Say you ordered a gift to Sydney and realised the unit number was missing: if you tell us before it ships, we simply fix it. Once the parcel is with the carrier, we will ask the carrier to redirect it, but redirects are the carrier’s decision and are not always possible.
\nIf a parcel is returned to us because the address was incomplete or undeliverable, we will contact you, confirm the correct address and send it again. If the address error was ours, the reshipment costs you nothing. If the address entered at checkout was incorrect, we will still reship to any address in our four countries at no shipping charge, because shipping is free.
\nWe aim to send each order in a single parcel. Occasionally, especially with larger group orders, items travel in two parcels so that the first part reaches you sooner. You never pay extra for that, and each parcel gets its own tracking number in your email. If one parcel arrives and the other does not show up within a couple of days, check the second tracking number before assuming something is missing.
\nIf tracking has shown no movement for 7 business days, or your parcel has not arrived 7 business days after the latest estimated delivery date, contact us with your order number. We will open an investigation with the carrier on your behalf; you do not have to deal with the carrier yourself. If the carrier confirms the parcel is lost, or the investigation has not found it within 5 business days, we will send a free replacement or give you a full refund, including any amount you paid, whichever you prefer. Refunds reach your original payment method within 7 calendar days of approval, as set out in our Refund Policy.
\nSometimes tracking says “delivered” but the parcel is nowhere to be seen. Before you write to us, check your porch, mailbox, parcel locker, side door and building mailroom, ask neighbours and household members, and look for a carrier notice card. Parcels marked delivered occasionally turn up a day later. If it still has not appeared, contact us within 60 days of the delivery date and we will work through it with you and the carrier.
\nBecause Pearltee orders ship from the United States, parcels to Canada, Australia and New Zealand cross an international border. The destination country may charge import duties, taxes such as GST or HST, or customs handling fees, depending on its own rules and the value of the order. These charges are set by the destination country, are not included in our prices or our free shipping, and are paid by the recipient if they apply. For US deliveries, no import duties apply.
\nIf a recipient refuses to pay charges that apply and the parcel is sent back to us, we will refund the item price once the parcel arrives back with us. If you are unsure whether charges are likely for a particular order, your country’s customs authority publishes its current thresholds.
\nT-shirts travel well, but parcels are sometimes crushed, torn or soaked in transit. If your parcel or a shirt inside it arrives damaged, keep the packaging if you can and take clear photos of the outside of the parcel, the shipping label and the damaged item. Email them to support@pearltee.com within 60 days of delivery. We will send a replacement or a full refund at no cost to you, and in most cases you will not need to send the damaged shirt back. Our Returns & Exchanges Policy explains the full process.
\nThe weeks before Halloween, Thanksgiving, Christmas and the New Year are the busiest of the year for carriers in all four countries we serve. During those periods processing can take up to two extra business days, and transit times can stretch as well. When we know about a delay that affects orders, we show a notice on the site and email the customers whose orders are affected, so nobody is left guessing.
\nWe are happy to help with anything related to getting your shirts to you. Email support@pearltee.com, or use Submit a Ticket to pick the right topic, and include your order number so we can look it up straight away. Our Help Center and FAQs answer the most common questions about orders, sizing and returns.
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