Free shipping on every order to the US, Canada, Australia and New Zealand Shipping details

Help Center

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Welcome to the Pearltee Help Center. Whatever you need, whether that is finding a parcel, choosing between 2XL and 3XL, swapping a size or checking when a refund will land, this page points you to the right answer in as few clicks as possible. Each topic below has a short summary with the key numbers and links to the page with every detail. If you would rather talk to a person, email [email protected] and we will reply within 1 business day.

Quick answers

  • Shipping: free to the United States, Canada, Australia and New Zealand; packed in 1–3 business days, then usually 3–7 business days with the carrier.
  • Sizes: every design comes in S, M, L, XL, 2XL, 3XL, 4XL and 5XL on a unisex cut.
  • Returns: request a return or exchange within 60 days of delivery, for any reason.
  • Refunds: reach your original payment method within 7 calendar days of approval.
  • Changes: cancel or change an order free within 24 hours if it has not shipped.

Orders

Placing an order takes a couple of minutes: pick a design and a size, add it to the cart, and check out with a shipping address in one of our four delivery countries. You do not need an account. Your order confirmation email, with the order number, arrives straight away; keep it, because the order number is the key to every support request.

  • Changed your mind about a size or design, or spotted a wrong address? See Cancel or Change an Order. Free changes are possible within 24 hours if the parcel has not left us.
  • Buying for a group? Put every size in one order so the shirts are packed and shipped together.
  • No confirmation email? Check spam and promotions folders, then contact us with your name and address.

Shipping and delivery

Every order ships free to the United States, Canada, Australia and New Zealand, with no minimum spend. Orders ship from the USA. We pack within 1–3 business days and carriers usually take 3–7 business days, so most orders arrive within 4–10 business days. Parcels to Canada, Australia and New Zealand may be charged import duties or taxes by the destination country.

  • Full timetable, address advice and customs information: Shipping & Delivery.
  • Find your parcel and see what each status means: Order Tracking.
  • No tracking movement for 7 business days, or 7 business days past the latest estimate? Contact us and we open a carrier investigation; if the parcel is not found within 5 business days, we replace or refund it.

Returns and exchanges

You can return or exchange any Pearltee shirt within 60 days of delivery, for any reason. Size exchanges are the most common request: you send the shirt back, we ship the new size at our cost. If a shirt arrives damaged, faulty or not what you ordered, everything is on us, and usually you do not need to send anything back.

  • Steps, conditions and who pays postage: Returns & Exchanges Policy.
  • Gift recipients can arrange a size exchange themselves with the order number from the packing slip.
  • Returns are inspected within 2 business days of arriving back with us.

Refunds

Once a refund is approved, after your return passes inspection, your photo claim is accepted or your cancellation is confirmed, the money reaches your original payment method within 7 calendar days. There are no restocking or processing fees. Damaged, defective, wrong, lost and cancelled-before-shipping orders are refunded in full.

  • Amounts by situation, partial refunds and what to do if a refund is slow: Refund Policy.
  • Refunds are made in US dollars; your bank converts them if you paid in another currency.

Payments

Prices are in US dollars. The payment options available for your order are shown at checkout before you pay, and payments are processed by secure payment providers, so we never see or store your full card number. Your payment is taken when you place the order; a failed payment creates no order and no charge.

  • Declined payments, duplicate charges, currency conversion and security: Payment Methods.
  • We never ask for card details or passwords by email. Forward any suspicious message to us.

Products, sizing and care

Pearltee sells original graphic T-shirts in a unisex cut, sized S to 5XL. Designs are grouped by theme: Funny, Vintage & Retro, Animals, Music, Sports, Holidays, Family & Occasions and Outdoors. We do not sell official band, team or brand merchandise.

  • Chest and length for every size, how to measure, choosing between sizes: Size Guide.
  • Care in one line: turn inside out, wash cold, tumble dry low or hang to dry, and do not iron over the print.
  • Browse every design: Shop All.

Account and privacy

An account saves your addresses and order history, but you can always check out as a guest. Use “Lost your password?” on the account page to reset a password. We do not sell personal information, and you can ask us to show, correct or delete your data at any time.

Common situations, solved

What to do in common Pearltee situations
Situation What to do How fast
Ordered the wrong size a few minutes ago Email “Change” with your order number Free if within 24 hours and not shipped
Shirt arrived and does not fit Start a size exchange Within 60 days of delivery
Print smudged, cracked or misaligned Email photos of the problem and the size label Replacement or full refund, usually no return needed
Parcel stuck in tracking Contact us after 7 business days without movement Investigation up to 5 business days, then replace or refund
Tracking says delivered, nothing there Check around the property and with neighbours, then email us Within 60 days of the delivery date
Waiting for a refund Check your statement after 7 calendar days from approval We send the refund reference if it is missing
Need a size for a gift Measure one of their T-shirts and compare with the Size Guide Recipient can exchange within 60 days

Planning around a date

Birthdays, Halloween parties, family reunions and Christmas photos all have fixed dates. Allow the full 4–10 business day estimate, plus extra time in November and December, and a little more for Australia and New Zealand, which are our longest routes. If your date is close, email us before ordering with the delivery country and the date; we will give you an honest answer about whether it is realistic.

Group and event orders

One design in many sizes is what Pearltee does best. Ask everyone in the group to check the Size Guide against a T-shirt they own, collect the sizes, and place one order. If you need help confirming availability for a large group, use the “Group or event order” topic on Submit a Ticket.

Help for customers in Canada, Australia and New Zealand

Pearltee ships from the USA, so international orders cross a border on the way to you. Shipping is still free and every policy applies to you exactly as it does to US customers: the same 60-day return window, the same 7-day refund timeline and the same 24-hour change window. Three things are worth knowing. First, your country may charge import duties or taxes on arrival, which are paid by the recipient. Second, tracking may switch to a local carrier after customs; the same tracking number usually keeps working. Third, change-of-mind returns go back to the USA, so international postage can cost more than a domestic return. Measuring a T-shirt you own before ordering is the best way to avoid that.

Website troubleshooting

If something on the site is not working as expected, these steps solve most problems:

  • Cart empties or will not update: make sure cookies are allowed for pearltee.com. The cart relies on an essential cookie to remember your shirts.
  • A page looks broken or outdated: refresh the page, or open it in a private window to rule out an old cached copy in your browser.
  • Checkout shows an error: check every required field, including the postal code format for your country, and that the shipping address is in the US, Canada, Australia or New Zealand.
  • Discount code rejected: check the code’s expiry date and conditions, and type it without spaces.
  • Still stuck: send us a screenshot, your device and browser, and the exact error message. We will help you finish your order by email.

Staying safe

Pearltee will never ask for your card number, security code, banking password or a one-time code by email, text or phone, and we never ask for payment through gift cards, wire transfers or links sent by text message. Payments happen only at checkout on pearltee.com. If you receive a suspicious message that uses our name, do not click any links; forward it to [email protected] so we can warn other customers.

A quick checklist before you contact us

  1. Find your order number in your confirmation email.
  2. Check the relevant help page above; the answer and the numbers may already be there.
  3. For a parcel question, open the tracking link and note what it says.
  4. For a damaged or wrong item, take clear photos of the shirt, the problem and the size label.
  5. Decide what you would like us to do: exchange, refund, change or simply an answer.

With those five things in your first email, most requests are solved in a single reply. If you are missing one of them, write to us anyway; we would always rather help early than have you wait while you search for an old email.

Every help page in one list

Still need help?

Email [email protected] with your order number and your question, or choose a topic on Submit a Ticket to send an email with the subject already filled in. A person reads every message, and we reply within 1 business day, Monday to Friday, excluding public holidays.