Terms of Service
Last updated:
These Terms of Service (the “Terms”) are the agreement between you and Pearltee, 1863 Barclay St, Maplewood, MN 55109, United States (“Pearltee”, “we”, “us”), for using https://pearltee.com and buying from it. We have tried to write them in plain English. By browsing the site or placing an order you accept these Terms and the policies they link to. Nothing in them takes away rights you have under consumer protection laws that cannot be excluded by contract, wherever you live.
The short version
- You see the full price, shipping (free to our four countries) and any tax before you pay.
- Every shirt can be returned within 60 days of delivery, and approved refunds reach your original payment method within 7 calendar days.
- You can cancel or change an order within 24 hours if it has not shipped.
- Our designs, photos and words belong to us; please do not copy them.
- Questions about these Terms go to [email protected].
1. Who can use the site
You may use Pearltee to browse and buy T-shirts for yourself or as gifts. To place an order you must be old enough to enter a binding contract where you live, or be ordering with the involvement of a parent or guardian. If you open an account, the details you give must be accurate, and you are responsible for keeping your password private. Tell us straight away at [email protected] if you think someone else has accessed your account.
2. Where we sell
We sell to customers with delivery addresses in the United States, Canada, Australia and New Zealand. The checkout only offers shipping to those countries. Orders are shipped from the USA. Customers outside the USA are responsible for any import duties or taxes their country charges on delivery, as explained in our Shipping & Delivery policy.
3. Our products and how we describe them
Pearltee sells graphic T-shirts in a unisex cut, in sizes S, M, L, XL, 2XL, 3XL, 4XL and 5XL. We aim to show every design accurately, with product photos or digital previews and a written description. Screens display colours differently, and a printed graphic on fabric can look slightly different from an image on a monitor, so small variations in shade are normal. Garment measurements are published in our Size Guide; if a product page gives measurements of its own, those apply to that product.
If a shirt you receive is materially different from its description, for example a different design or clearly different colours, you are entitled to a full refund or replacement under our Refund Policy.
4. Prices
All prices are shown in US dollars (USD). Prices may change from time to time, but the price that applies to your order is the one shown in your cart at the moment you place it. Shipping to our four delivery countries is free, and the checkout shows the item total, shipping and any tax before you confirm. If we discover that a product was listed at an obviously incorrect price because of an error, we will contact you before shipping and either correct the order with your agreement or cancel it and refund you in full.
5. How an order becomes a contract
When you place an order, you are offering to buy the items in your cart. We send an automatic email confirming that we received your order; the contract is formed when that order confirmation is sent. We may decline or cancel an order before it ships, for example if an item has become unavailable, if a payment cannot be verified, if we suspect fraud or misuse, or if the delivery address is outside our delivery countries. If that happens, we tell you and refund any payment in full within 7 calendar days.
Please check your order confirmation carefully. If a design, size or address is wrong, our Cancel or Change an Order page explains how to fix it within 24 hours, before it ships.
6. Paying for your order
You agree to pay the total shown at checkout using one of the payment options offered there. The payment options available are described on our Payment Methods page and are always shown at checkout before you pay. Payments are processed by third-party payment providers; Pearltee does not see or store your full card number. You confirm that you are authorised to use the payment method you choose.
7. Delivery and responsibility for your parcel
We deliver within the timeframes described in our Shipping & Delivery policy: 1–3 business days to process your order and usually 3–7 business days in transit. Delivery dates are estimates rather than guarantees. We remain responsible for your order until it is delivered to the address you gave us. If a parcel is lost or arrives damaged, we replace it or refund you as that policy describes. Once a parcel is delivered to the address provided, responsibility passes to you, although we will still help if a parcel marked delivered cannot be found.
8. Returns, exchanges, refunds and cancellations
You can return or exchange any Pearltee product within 60 days of delivery under our Returns & Exchanges Policy. Approved refunds reach your original payment method within 7 calendar days under our Refund Policy. You can cancel or change an order free of charge within 24 hours of placing it if it has not shipped. These policies are part of these Terms. If anything in them conflicts with a mandatory consumer right where you live, the more favourable rule for you applies.
9. Promotions and discount codes
From time to time we may offer discount codes or promotions. Each one applies only on the terms stated with it, such as an expiry date or eligible designs. Codes have no cash value, cannot be exchanged for money and normally cannot be combined unless we say so. We may end a promotion early, but ending a promotion never changes the price of an order you have already placed.
10. Reviews, photos and messages you send
If you submit a product review, a photo of yourself wearing a shirt, or other content, it must be honest, lawful, your own work and not misleading. You keep ownership of what you send, and you give Pearltee a non-exclusive, royalty-free, worldwide permission to display it on the site and in our communications about our products, with credit where appropriate. We may decline or remove content that is offensive, off-topic, misleading, infringes anyone’s rights or includes personal information about other people. We do not edit reviews to change their meaning, and we do not pay for positive reviews.
11. Our designs and content
The Pearltee name, the designs on our shirts, our product photos and previews, our product descriptions, this site’s text and layout and our code belong to Pearltee or to the people who licensed them to us. They are protected by copyright, trademark and other laws. You may share links to our pages and talk about our shirts freely, but you may not copy, reproduce, resell or create products from our designs or content without written permission. Our Intellectual Property Policy and DMCA page explain how to report a concern if you believe something on our site infringes your rights.
12. Using the site fairly
Please do not misuse the site. That includes trying to break or bypass its security, interfering with other customers’ use of it, using bots or scrapers to copy content or monitor prices (other than normal search engine indexing), placing fraudulent or abusive orders, reselling Pearltee products in a way that misrepresents them as a different brand, or using the site for anything unlawful. We may suspend access or cancel orders connected with misuse.
13. Links to other sites
Our site may link to carrier tracking pages, payment provider pages or other websites. We are not responsible for the content or privacy practices of those sites, and a link does not mean we endorse them. Our own handling of personal information is described in our Privacy Policy.
14. Our responsibility to you
We provide the site with reasonable care, but we cannot promise it will always be available, uninterrupted or free of errors, and we may update or change it at any time. To the extent the law allows, Pearltee is not responsible for indirect or consequential losses, such as loss of profit or opportunity, and our total responsibility for any order is limited to the amount you paid for that order. These limits do not apply to anything that cannot be limited by law, including liability for fraud, for death or personal injury caused by negligence, or your statutory rights as a consumer, such as the right to products that match their description and are of acceptable quality.
15. Events beyond our control
We are not responsible for delays or failures caused by events outside our reasonable control, such as severe weather, natural disasters, carrier strikes, customs disruptions, internet or power outages, or government actions. If such an event affects your order, we will tell you, keep you updated and, if the delay becomes unreasonable, let you cancel for a full refund.
16. Governing law and resolving problems
These Terms are governed by the laws that apply where Pearltee is established, without limiting any mandatory consumer protection law of the country, state or province where you live. If you have a problem with an order, please contact us first at [email protected]; most issues can be solved quickly by email. Nothing in these Terms prevents you from using the dispute resolution options or courts available to consumers where you live.
17. Changes to these Terms
We may update these Terms, for example when we add a new payment option, a new delivery country or a new service. The version shown on this page when you place an order is the one that applies to that order. The “Last updated” date at the top tells you when the Terms last changed.
18. If part of these Terms is invalid
If a court or regulator decides that any part of these Terms cannot be enforced, the rest of the Terms continue to apply. If we do not enforce a right immediately, that does not mean we have given it up.
19. Accessibility and help placing an order
We want everyone to be able to shop at Pearltee. If any part of the site is hard to use with a screen reader, keyboard navigation or zoom, or if you would simply like help choosing a size or completing an order, email us and we will help you by email and fix the problem on the site where we can.
20. Contact us
Questions about these Terms? Email [email protected], write to Pearltee, 1863 Barclay St, Maplewood, MN 55109, United States, or visit Contact Us.